A challenging landscape for LCCs in China

West Air and China United Airlines officially announced on 29th March 2015 their transformation into low cost carriers (LCC). This results in a total of six LCCs in China, since direction was given by CAAC (Civil Aviation Administration of China) in December 2013 to encourage the growth of LCCs in the country. These include Spring … Continued

No Waitlists Permitted

Travel retailers should consider not only their social media footprint when bringing these new travelers onboard, but they should also focus on redefining the now.

NDC: The paradigm must succeed, and why

NDC: the new distribution capability. The oft discussed and rarely understood new trend in airline distribution promises to present significant changes to how airlines address direct distribution. Much has been made of the issues of privacy, disintermediation, cartels, agendas, etc. After all, the airline distribution discussion has been a circular affair, with great leaps in distribution capabilities aligned with … Continued

Loyalty and Reward

As airlines continue to flex their retailing muscles we are seeing a clear demarcation between ‘us’ and ‘them’ carriers.   In traditional retail, this looks like a retail/warehouse (Costco) club member versus a premium retail outlet (Saks) Prestige Shopper. The latter gets rewarded by better service, exclusive gifts, or maybe even a personal shopper. As the … Continued

Make me an offer!

Most other retailers know they can easily increase profits by making an additional offer above the original purchase, which closely matches what a customer wants at any given moment. Airlines have made big moves, with some great success, to act more like retailers in recent years. But there is still a lot to be done. … Continued

It’s not just a seat!

A view from Datalex’s commercial director in Latin America. IATA recently advised that ancillary revenues are a key driver of improved financial performance and that worldwide ancillary revenues have risen to an estimated $13 per passenger. They continue to add that without ancillaries, the industry would be making a loss from its core seat and … Continued

Datalex recognised at World Travel Awards with industry elite

Among an audience of travel industry elite and leading travel suppliers, Datalex was named the World’s Leading Travel Merchandising Solution Provider and World’s Leading Travel Distribution Solution Provider at the recent World Travel Awards 2013 gala event. The grand final gala ceremony took place in Doha, Qatar, and followed a number of competitive regional events … Continued

Do you have Peppermint Tea?

The answer is usually no, as most airlines only serve standard tea and coffee. These days I only drink Peppermint Tea, so I have to do without a cup of tea on most flights. As I sat on a plane recently and watched the duty free trolley pass me and everyone else by, without selling … Continued

2013 IATA World Passenger Symposium: Welcome to Dublin

Céad Míle Fáilte (A hundred thousand welcomes) to Dublin, our global headquarters. We are proud to sponsor the 2013 IATA World Passenger Symposium and look forward to meeting you at the event. We’re also looking forward to presenting an NDC pilot in cooperation with HP, PROS and Swiss Airlines International. At last, proven providers collaborate … Continued