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Customer Success evolves at Datalex

Earlier this month I attended a 2-day Customer Success conference – “Pulse Europe”. I had participated in the inaugural European conference in 2015 and found it to be very informative on the evolving industry and how I could further enhance the Datalex approach to Customer success. Customer Success is reshaping the business landscape globally. It …

Can airlines keep up with digital pace?

This is a post first published in Airlines International, 20 December 2016.  Digitalization is forcing a paradigm shift in business models. But can airlines move quickly enough? Alexandre de Juniac, IATA’s Director General and CEO, has already made clear his focus on improving the industry’s speed of innovation. “I value speed,” he says. “Our world is …

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Addressing the Customer Disconnect with Connected Commerce

Never have airlines been so preoccupied – and measured – on the basis of their operational efficiencies. Financial savings or the prospect of operational and regulatory penalties have meant that they have become infinitely smarter as they constantly strive for a seamless, efficient operation. The obsession with saving fractions of gallons of fuel or seconds …