TDP Online
Multi-Channel Experience – Online
Datalex Internet Book Engine (IBE) voted World’s Leading IBE at the World Travel Awards 2009 and 2010, and leading Merchandizing Solution 2011.
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TDP Multi Channel > TDP Online
Flexible, Agile – You are in Control
- A full-feature IBE which supports advanced shopping features with intuitive and contextual shopping logic, coupled with the capability of Persona Shopper
- Configure and design your own user flows without the complexity of having to design and develop the whole user interface
- The TDP Widget toolkit is a set of smart user interface components that can be combined to create custom shopping and booking flows
Datalex Voted World’s Leading IBE at the World Travel Awards 2009 and 2010.
Leverage the most extensive shopping features to configure your travel retail experience.
Social Media Channels
Leverage TDP’s intuitive and contextual shopping and reservations across social media channels.
Use Facebook to search, promote, reward and book air and ancillary products and services. Seamless customer experience with online and call center.
Flexibility to design user interface flows without the complexity of having to design and develop the whole user interface.
The TDP Widget toolkit is a set of smart user interface components that can be combined to create custom shopping and booking flows.
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TDP Call Center
Multi Channel Customer Experience – Call Center
Datalex customer achieved 35% reduction in call handling time within days of launch.
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TDP Multi Channel > TDP Call Center
- Shift call center from cost center to service differentiators
- Leverage advanced search, manage booking, reward, promote and personalization shopping features of TDP
- Supports air, ancillary and third party products and services
- Retrieve online itinerary; agent has visibility of the online customer experience
- Consistent customer experience. Use TDP Persona Shopper to tailor and optimize the up-sell and cross-sell opportunity
- Increase productivity – 30% reduction in average handling time
TDP Mobile
Multi Channel Customer Experience – Mobile
Datalex customer increases up-sell of seat fees by 20% via mobile.
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TDP Multi Channel > TDP Mobile
Multi Channel Customer Experience – Mobile
- Datalex customer increases up-sell of seat fees by 20% via mobile
- Leverage advanced search, manage booking, reward, promote and personalization shopping features of TDP
- Retrieve online itinerary; agent has visibility of the online customer experience
- Consistent customer experience. Use TDP Persona to tailor and optimize the up-sell and cross-sell opportunity
- Visibility of the customer journey and behavior
- Seamlessly integrated with all points-of-sale and customer touch points
Neilsen Retail 2015 Forecast: Smartphones will be the primary enabler of consumer shopping engagements.
TDP Direct Connect
Datalex customer distributes directly to preferred corporate retail partners
B2B Direct Connect: Leverage advanced and comprehensive search, manage booking, reward, promote and personalization shopping features of TDP for air and ancillary products and services.
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TDP Multi Channel > TDP Direct Connect
TDP Direct Connect API
Trade partners can leverage XML web services to enable ‘direct’ bookings and reservations.
Travel Agency Portal
The TDP Travel Agency Portal provides a means for agency partners to shop and book directly with our customers leveraging the Direct Connect XML web services.
Seamlessly integrated with all direct points-of-sale (online, call center), the airline can ensure a optimized and tailored product offering to customers.
TDP e-Interline
Datalex customer enables sale of 40 new destinations from partner carrier network in three weeks!
- Expanded route offering.
- Costs and complexities associated with traditional interline and proration are eliminated.
- Seamless customer experience.
- Easy implementation of air and ancillary products and services.
- Increased brand exposure and awareness for partner carriers in new markets.
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TDP Multi Channel > TDP e-Interline
TDP’s multi-source capabilities allow it to support connections to all of the major GDSs as well as almost 10 airline CRSs simultaneously through a single platform.
TDP can apply business logic to dynamically permit or restrict connections to airline hosts as required. A booking is made in each airline’s CRS for their respective sectors, with information added to both bookings to advise of the e-interlining flights and details. As a result partner airlines can seamlessly upload their fares online.
TDP enables e-interlining through its ability to interact with multiple air sources and combine air products under a set of predefined business rules, presenting flight options via a defined web service for selection and booking.
TDP gives e-interlining carriers full control over which fare combinations are permitted, and how fares are filtered and displayed. This enables carriers to manage combinations according to criteria such as flight number, route, fares or service fees. Through the deployment of fare families/branded fares, carriers also have the ability to define product features and offerings on a per-route basis.
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