| Installation Services |
| Provisioning Services |
- Purchase, installation, configuration of Hardware and 3rd Party software for the application environment
- Ongoing Capacity Management Reviews & Maintenance
|
| Network Design and Configuration Services |
- Design and deployment of application system architecture within existing Core Network infrastructure
- Dedicated Infrastructure Options Also Available
|
| Solution Support Services |
| Service Level Management |
- 24x365 access to Support Services personnel providing proactive
Infrastructure Services Management, Incident and Change Management,
Customer Account Management
|
| Enterprise Network Infrastructure Management |
- Hosting in a fully redundant, high capacity network infrastructure
in an enterprise collocation data center
- Redundant Internet connectivity
|
| Bandwidth Management |
- Internet Bandwidth Allocation and Capacity Management
- Internet Packet Filtering
- Burstable and increased bandwidth options available
|
| Managed Security Services |
- Firewall Rule-based Management
- Intrusion Detection Services (based on SANS/FBI profiling)
- Secure Remote Access for customer administrative functions
- URL content filtering
- Private Customer VLAN's with port filtering
- Virus Protection
- Standard OS Hardening procedures
|
| Systems and Application Monitoring Services |
Enhanced Reporting Services
- Monthly Customer Meetings
- SLA Review & Reporting - detailed Monthly Reports on system utilization
- Capacity Planning & Management
Enhanced Monitoring Services
- Transaction Monitoring for SLA Management and reporting
- Hardware Monitoring (cpu, memory, disk utilization)
- Application Performance Monitoring
- Host Circuit monitoring (Circuit Utilization and Performance)
- Host Terminal Address Configuration Management
- Web Analytics Reporting Package
|
| Customer Data Management |
- Oracle and U2 Database Management
- Gig-based connectivity to a centralized Storage infrastructure with incremental data snapshots (6-hr intervals)
- Includes Tape-based Backups (Daily Differential, Weekly Full, 13-week rotation)
- Monthly restore & recovery exercises
- Offsite Storage, Extended Retention & Other Options Available
|
| Systems and Application Management |
- System Tuning and Optimization
- Annual hardware & 3rd party software maintenance
- Capacity Management and Planning
- Threshold Monitoring and Management
|
| 3rd Party Services Management |
- Administrative Services (Processing of Fares Releases)
- Host Circuit Monitoring and Management
- 3rd Party SLA Performance Management and Reporting
|
