Despite recent signs of business success, the airline industry faces a moment of transformative disruption. The current system of retail distribution cuts into profit margins and prevents airlines from forming ongoing relationships with customers. At the same time, new “digital invaders” like Google, Amazon and Uber, companies built with technology at their core, are redefining the future of the …
Digital commerce is steadily becoming the primary enterprise system for customer engagement.
Webinar: Future Proof Travel Commerce
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Céad Míle Fáilte (A hundred thousand welcomes) to Dublin, our global headquarters. We are proud to sponsor the 2013 IATA World Passenger Symposium and look forward to meeting you at the event. We’re also looking forward to presenting an NDC pilot in cooperation with HP, PROS and Swiss Airlines International. At last, proven providers collaborate …
We spoke to Dominic Clarke, SVP Sales for Datalex and he answered some of our burning questions about the airline industry and passenger experience. Dominic’s background is primarily airline, with 10 years at British Airways followed by 8 years working for technology providers to airlines. That included working in the internet booking engine space, PSS, …