The latest Datalex call center application solves the disjointed experience of current airline call centers which bear little similarity to a digital channel engagement on web or mobile, and which can be inconsistent in terms of product, price, policy and service. The Datalex call center application ensures that agents can ‘connect’ the experience and deliver a more streamlined, efficient and relevant experience to customers. The configurability and usability of the application coupled with extensive offer management and order management features to support all fares, bundles and optional services ensures superior customer service.

Features include configurable rules for change, cancel and refund of all products (air and ancillary); redemption booking and the ability to waive charges.

Efficient customer profile management ensures faster processing and relevant cross-sell of optional products and services.