Omni-Channel Trip Management
The trip management component provides extensive manage booking capability as a valuable self-service to travelers, reducing the cost of servicing and providing an opportunity to re-target tailored offerings.
Trip management component features include, change, cancel and refund, reserve & hold, pre-pay baggage & seat selection, retargeting of travel products and services (e.g. meals, Wi-Fi, destination services), and flexible IROPs management (irregular operations).
Trip management also supports a consistent trip management service for reservations made on external third party systems.