The connected traveler may shop online, purchase an upgrade on mobile and connect with a call center to add a product, change or cancel a booking. They demand a contextual and relevant experience at all points of interaction with the airline. Datalex offers a suite of applications that support all point-of-sale operations. The unified offer and order management features allow the airline to interact with consumers in a consistent manner across every device and every sales channel.

The latest Datalex call center application solves the disjointed experience of current airline call centers which bear little similarity to a digital channel engagement on web or mobile, and which can be inconsistent in terms of product, price, policy and service. The Datalex call center application ensures that agents can ‘connect’ the experience and deliver a more streamlined, efficient and relevant experience to customers.

Datalex is very proud to announce its first call-center customer launch – JetBlue. JetBlue’s call center crewmembers can now effectively merchandise and promote the complete JetBlue experience while providing efficient trip management services.

“JetBlue’s FlyBuy tool (Datalex Call Center Agent Portal) allows our crewmembers to be less transactional and more focused on the customer’s needs. By providing crewmember’s with a simple and intuitive tool, we are providing quality service to our customers.” - Alisha Richardson, Manager Applications & Technology Support